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Terms and Conditions

TERMS AND CONDITIONS - PURPLE BUDDY LTD

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Last Updated: 01-06-2025

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1. INTRODUCTION

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Welcome to Purple Buddy Ltd!

 

These Terms and Conditions ("Terms") govern your use of our website (www.purplebuddy.co.uk), services.

By using our services or website, you agree to these Terms. If you don't agree with any part of these Terms, please don't use our services.

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Purple Buddy Ltd is a family-run company providing companionship, cleaning, gardening, pet care, and handyman services across Derbyshire, Staffordshire, and Nottinghamshire.

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2. ABOUT PURPLE BUDDY

Company Details:

  • Company Name: Purple Buddy Ltd

  • Contact: 01332 417 827 | hello@purplebuddy.co.uk

  • Website: www.purplebuddy.co.uk

  • Service Areas: Derbyshire, Staffordshire, and Nottinghamshire (extended areas available for additional travel costs)

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Our Mission: Inspired by family experience with loneliness and dementia, we provide compassionate support services to improve quality of life for our clients and their families.

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3. SERVICES PROVIDED

Core Services:

  • Companionship and social support

  • Domestic cleaning and ironing

  • Gardening and outdoor maintenance

  • Pet care (sitting, walking, feeding)

  • Handyman services and odd jobs

 

Service Flexibility:

  • Services available individually or as packages

  • Regular scheduled appointments or ad hoc bookings

  • Customizable to meet individual needs and preferences

  • All services subject to staff availability and scheduling

 

4. BOOKING AND APPOINTMENTS

 

How to Book:

 

Booking Requirements:​

  • Emergency or same-day requests subject to availability

  • All bookings require confirmation from Purple Buddy

  • Specific requirements must be communicated at time of booking

 

Cancellation Policy:

  • More than 48 hours notice: No cancellation charge

  • 48 hours or less notice: 50% of service charge applies

  • 24 hours or less notice: Full service charge applies

  • Emergency cancellations will be considered on individual basis and may be exempt from charges

  • Repeated short-notice cancellations may affect future booking priority

 

Cancellation Process:

  • Contact us immediately via phone (01332 417 827), email (hello@purplebuddy.co.uk), or WhatsApp

  • Cancellation confirmation will be provided

  • Charges (if applicable) will be added to your next invoice

  • Genuine emergencies (illness, family emergencies) will be reviewed case-by-case

 

5. PRICING AND PAYMENT

 

Payment Terms:

  • Prices quoted are inclusive of standard travel within service areas

  • Extended travel areas subject to additional charges

  • Payment due within 7 days of service completion

  • Accepted payment methods: Bank transfer, cash, card payments

 

Pricing Structure:

  • Individual service rates apply

  • Package deals available with savings of 15-18%

  • Prices subject to change with 30 days notice

  • Special rates may apply for regular, ongoing services

 

Late Payment:

  • Late payment charges may apply after 14 days

  • Services may be suspended for accounts over 30 days overdue

  • Debt recovery costs may be added to outstanding balances

 

6. STAFF AND SAFETY

 

Our Commitment:

  • All staff are DBS checked and vetted

  • Comprehensive liability insurance covers all services

  • Consistent staff assigned where possible

  • Professional, caring, and reliable service delivery

 

Client Responsibilities:

  • Provide safe working environment for staff

  • Disclose relevant health, mobility, or safety information

  • Ensure pets are safe and manageable during visits

  • Provide necessary access and equipment information

 

Safety Protocols:

  • Staff follow health and safety guidelines

  • Incident reporting procedures in place

  • Emergency contact information maintained

  • Insurance coverage protects both clients and staff

 

7. REFERRAL PROGRAM

 

£5 Referral Rewards:

  • Both referrer and new client receive £5 credit

  • New client must complete first paid service

  • Credits applied to future service payments

  • No limit on number of referrals

  • Referral credits expire after 12 months if unused

 

Referral Terms:

  • Referrals must be genuine new clients

  • Self-referrals or duplicate accounts not permitted

  • Purple Buddy reserves right to verify referral validity

  • Program terms subject to change with notice

 

8. WEBSITE USE

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Acceptable Use:

  • Website for legitimate service inquiries and bookings only

  • No unauthorized commercial use

  • Respect intellectual property rights

  • No harmful or illegal activities

 

Content and Copyright:

  • All website content owned by Purple Buddy Ltd

  • Testimonials and reviews used with permission

  • Images and branding protected by copyright

  • User-generated content subject to our approval

 

9. LIABILITY AND INSURANCE

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Our Liability:

  • Comprehensive liability insurance in place

  • Liability limited to direct damages from our negligence

  • Maximum liability capped at service value or £1,000 (whichever is greater)

  • Force majeure events exclude liability

 

Client Responsibilities:

  • Report damages or issues within 24 hours

  • Provide accurate information about property and requirements

  • Maintain adequate home insurance coverage

  • Secure valuable items during service visits

 

Exclusions:

  • Pre-existing damage or wear and tear

  • Damage from client's pets or family members

  • Issues arising from inadequate client information

  • Consequential or indirect losses

 

10. DATA PROTECTION AND PRIVACY

 

Information Handling:

  • Personal data processed according to our Privacy Policy

  • GDPR compliance maintained

  • Data shared only as necessary for service delivery

  • Client consent obtained for marketing communications

 

Confidentiality:

  • Staff bound by confidentiality agreements

  • Client information kept secure and private

  • No sharing of personal details without consent

  • Professional discretion maintained at all times

 

11. COMPLAINTS AND DISPUTES

 

Complaint Process:

  1. Contact us immediately: 01332 417 827 or hello@purplebuddy.co.uk

  2. We'll investigate within 48 hours

  3. Resolution proposed within 5 working days

  4. Escalation to management if needed

 

Dispute Resolution:

  • Good faith negotiation preferred

  • Mediation available for unresolved issues

  • UK law governs all disputes

  • Local courts have jurisdiction

 

12. SERVICE LIMITATIONS

 

What We Don't Do:

  • Medical or personal care services

  • Electrical or gas work requiring certification

  • Heavy lifting or dangerous activities

  • Services outside our insured scope

  • Emergency or urgent medical situations

 

Service Boundaries:

  • Staff work within their training and capabilities

  • Specialist tasks referred to appropriate professionals

  • Safety always takes priority over service completion

  • Right to refuse unsafe or inappropriate requests

 

13. TERMINATION

 

Service Termination:

  • Either party may terminate with 7 days notice

  • Immediate termination for breach of terms

  • Outstanding payments due upon termination

  • Return of keys and access items required

 

Account Suspension:

  • Non-payment may result in service suspension

  • Inappropriate behaviour toward staff

  • Breach of safety requirements

  • Violation of these terms

 

14. CHANGES TO TERMS

 

Updates and Modifications:

  • Terms may be updated to reflect service changes

  • Legal requirement changes incorporated as needed

  • 30 days notice provided for significant changes

  • Continued use constitutes acceptance of new terms

 

Notification Methods:

  • Email to registered clients

  • Website posting

  • Postal notice if required

 

15. FORCE MAJEURE

 

Services may be suspended or delayed due to:

  • Extreme weather conditions

  • Government restrictions or lockdowns

  • Staff illness or emergency situations

  • Transportation disruptions

  • Other circumstances beyond our reasonable control

Alternative arrangements or rescheduling offered where possible.

 

16. GENERAL PROVISIONS

 

Entire Agreement:

  • These Terms constitute the complete agreement

  • Supersede all previous agreements or understandings

  • Individual service agreements may include additional terms

  • Verbal agreements must be confirmed in writing

 

Severability:

  • Invalid provisions don't affect remaining terms

  • UK law interpretation applies

  • Headings for convenience only

  • No third-party beneficiaries unless specified

 

17. CONTACT INFORMATION

 

Get in Touch:

 

Business Hours:

  • Available for bookings and inquiries during standard business hours

  • Emergency contact procedures available for existing clients

  • Response within 24 hours for all inquiries

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At Purple Buddy, we're committed to providing exceptional service while maintaining clear, fair terms for everyone. These Terms help ensure a positive experience for both our clients and our caring team. 💜

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Thank you for choosing Purple Buddy - where every day is brighter together!

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