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Privacy Policy

PRIVACY POLICY - PURPLE BUDDY LTD

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Last Updated: 23-06-2025

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1. INTRODUCTION

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At Purple Buddy Ltd, we're committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our companionship, cleaning, gardening, pet care, and handyman services across Derbyshire, Staffordshire, and Nottinghamshire.

We understand that trust is essential when inviting us into your home and life, which is why we handle your personal information with the utmost care and respect.

 

2. WHO WE ARE

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Purple Buddy Ltd is a family-run service company providing companionship and support services. You can contact us at:

 

3. INFORMATION WE COLLECT

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Personal Information:

  • Name, address, and contact details

  • Emergency contact information

  • Health and mobility information (where relevant for safe service delivery)

  • Pet information (for animal care services)

  • Special requirements or preferences

  • Payment and billing information

 

Service Information:

  • Service booking details and schedules

  • Notes about services provided

  • Feedback and communication records

  • Photos (only with explicit consent, such as before/after cleaning photos)

 

Technical Information:

  • Website usage data and cookies

  • Communication records (phone calls, WhatsApp messages, emails)

 

4. HOW WE USE YOUR INFORMATION

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We use your personal information to:

  • Provide and deliver our services safely and effectively

  • Match you with appropriate, DBS-checked staff members

  • Schedule and manage appointments

  • Process payments and maintain billing records

  • Communicate with you about your services

  • Ensure staff and client safety through our insurance protocols

  • Improve our services based on your feedback

  • Send service updates and important information

  • Comply with legal and regulatory requirements

 

Marketing Communications: We may contact you about:

  • New services that might interest you

  • Special offers and promotions

  • Our referral program benefits

  • Important service updates

 

You can opt out of marketing communications at any time by contacting us or using unsubscribe links in our emails.

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5. LEGAL BASIS FOR PROCESSING

 

We process your personal data under the following legal bases:

  • Contract Performance: To provide the services you've requested

  • Legitimate Interest: To improve our services and ensure safety

  • Legal Obligation: To comply with health, safety, and financial regulations

  • Consent: For marketing communications and non-essential data processing

 

6. SHARING YOUR INFORMATION

 

We only share your information when necessary:

 

With Our Staff:

  • Relevant service information to ensure quality care

  • Safety and access information for service delivery

  • All staff are DBS checked and bound by confidentiality agreements

 

With Third Parties:

  • Payment processors for billing purposes

  • Insurance providers when required for claims

  • Legal authorities when required by law

  • Service partners (with your explicit consent)

 

We never sell your personal information to third parties.

 

7. DATA SECURITY

 

We protect your information through:

  • Secure storage systems and encrypted communications

  • Regular staff training on data protection

  • DBS checks for all staff members

  • Comprehensive liability insurance coverage

  • Limited access to personal information on a need-to-know basis

  • Regular security reviews and updates

 

8. DATA RETENTION

 

We keep your information for:

  • Active clients: Throughout our service relationship

  • Former clients: Up to 7 years for financial and legal compliance

  • Marketing data: Until you opt out or we no longer have legitimate interest

  • Safety records: As required by insurance and legal obligations

 

9. YOUR RIGHTS

 

Under UK GDPR, you have the right to:

  • Access: Request copies of your personal data

  • Rectification: Correct inaccurate or incomplete information

  • Erasure: Request deletion of your data (subject to legal requirements)

  • Restriction: Limit how we use your data

  • Portability: Receive your data in a portable format

  • Object: Object to certain types of processing

  • Withdraw Consent: For consent-based processing

 

To exercise these rights, contact us at hello@purplebuddy.co.uk or 01332 417 827.

 

10. COOKIES AND WEBSITE DATA

 

Our website uses cookies to:

  • Ensure proper website functionality

  • Improve user experience

  • Analyse website usage

  • Remember your preferences

 

You can control cookies through your browser settings. Some website features may not work properly if cookies are disabled.

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11. CHILDREN'S PRIVACY

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Our services are designed for adults. We don't knowingly collect personal information from children under 16 without parental consent. If you believe we've collected such information, please contact us immediately.

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12. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect:

  • Changes in our services

  • New legal requirements

  • Improvements to our data protection practices

We'll notify you of significant changes via email or prominent website notice.

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13. COMPLAINTS

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If you're concerned about how we handle your personal data, please contact us first at hello@purplebuddy.co.uk.

You also have the right to complain to the Information Commissioner's Office (ICO):

  • Website: ico.org.uk

  • Phone: 0303 123 1113

  • Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

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14. CONTACT US

For any privacy-related questions or concerns:

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At Purple Buddy, we're committed to earning and maintaining your trust. Your privacy matters to us, and we're always here to help with any questions or concerns. 💜

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